At Pashnoor , we want you to be delighted with your woolen shawl purchase. We understand that sometimes preferences change or unexpected situations arise. That's why we offer a hassle-free returns and exchange policy to ensure your satisfaction.
Easy Returns: If you're not completely satisfied with your woolen shawl, you have [number of days, e.g., 30 days] from the date of delivery to initiate a return.
Return Eligibility: To be eligible for a return, the shawl must be in unused and unwashed condition, with all tags and packaging intact.
Initiating a Return: To initiate a return, please [provide instructions for how customers can start the return process, whether through an online form, email, or contact number]. Our customer support team is here to assist you at every step.
Return Shipping: Return shipping costs are [choose one: "on us" / "at the customer's expense"]. If you're returning an item due to a defect or mistake on our part, we'll cover the return shipping costs.
Refunds: Once we receive and inspect your returned shawl, we will process your refund. Refunds will be issued to the original payment method and may take [number of days, e.g., 5-7 business days] to reflect in your account.
Exchanges: If you'd like to exchange your shawl for a different colour, size, or style, simply initiate a return and specify the desired exchange in your return request. We'll do our best to fulfill your exchange request, subject to availability.
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